We’re sorry to hear that your order was not what you expected. You have the option to request a return within 14 days of receiving your order. Please note that custom-made or personalized items may not be eligible for return, unless they arrive damaged or incorrect.

To initiate a return, please contact us via the contact page and include your order number along with the reason for your return request. Once your request has been approved, you will receive a return shipping label. Please note that return shipping costs are the responsibility of the customer.

Returned items must meet the following conditions: the product must be unused, in its original condition, and returned in the original packaging. Items that do not meet these requirements may not be eligible for a refund.

Please also note that Lumis is not responsible for any damage or loss that occurs during the return shipment, so we recommend packaging your item securely.
Once we have received your return, it will be inspected and processed within 5–7 business days. After approval, the refund will be issued via the original payment method.